We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Items that can be returned/refunded or exchanged within the 30 days warranty* follow the criteria as below:
Return reason and fees：
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
1.For defective products
This happens when the product is incorrect, damaged by the carrier, or defective in another way；
We will be responsible for paying the return shipping fees.
2.For customer remorse：
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item；
You will be responsible for paying actual cost of return shipping.
Note: Items that can be returned/refunded must follow the criteria below:
Items are in the original packing with tags.
Items are in brand new condition: unused, and unwashed, and be accompanied by the original hang tags.
Before Making a Return Request：
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
Return address & refunds：
Return address: You will need to send your returning products to our warehouse . Please always contact the customer service department: email@example.com first to obtain the return address. Please DON’T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: Upon receiving your returned balmanent merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the balmanent product within 7 – 10 business days. This refund will be issued to the account or credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
However, please understand that no refund will be issued in this situation. Details for customer’s personal reason:
Invalid contact information/ no answer to the delivery calls & emails
The customer refuses to accept the package/pay tax fee/ complete customs clearance
If you need assistance, please Contact Us